Your past is not a good predictor of your future at all – Find out 2 things that are though


Your past is not a good predictor of your future at all – Find out 2 things that are though  Where you were born, who your parents are, where you live and work may have significantly impacted your past. Look ahead now: What legacy do you want to leave behind? If you are stuck in… Read More Your past is not a good predictor of your future at all – Find out 2 things that are though

Acknowledging that you have an issue is a great start to getting better


Acknowledging that you have an issue is a great start to getting better  Most problems have a simple solution – if we just spend a little time researching on our own. We are getting lazier and lazier, and yes, I am not the exception. Technology seems to have made that effect even worse. Rather than… Read More Acknowledging that you have an issue is a great start to getting better

United Airlines and how to kill your brand with bad customer service in three easy steps


United Airlines and how to kill your brand with bad customer service in three easy steps  We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps