If you can feel it, you can say it Most conversations go awry when one person starts to use an accusatory tone. This can sound like this: “You always ignore me”, “You never consider my opinion”, or “Can you ever plan ahead?”. This kind of lingo can set of a downward spiral of events. For… Read More If you can feel it, you can say it
Never answer a statement – you will always lose When you speak with a customer – or your spouse for that matter – and a heated debate ensues, resist the urge to answer to a statement made by the other party. Why? There are two simple reasons that should make you think twice about responding.… Read More Never answer a statement – you will always lose
How ironic is this? We have 5 senses (some argue we have around 17) designed to take information in, and we use the mouth the most – we spread more info than we are able or willing to process. There is so much that we share with our mouths without fully considering what we have… Read More How do you leverage your 5 senses against your mouth?
Ever thought of blogging? All it takes is one decision and then you start delivering “If I only had the time then I would be able to start blogging”. Does that sound like you? I hear this a lot. Most folks are really overwhelmed by the technical details how to get started. That is actually… Read More Ever thought of blogging? All it takes is one decision and then you start delivering
Ralf Weiser - Culture Builder 