How to ruin your public speech career in one easy swoop


How to ruin your public speech career in one easy swoop  My daughter provided the backdrop of this post at the dinner table. She brilliantly asserted that she would tune any public speaker out the moment he or she starts talking only about themselves. She mentioned having to endure a commencement speech once with a… Read More How to ruin your public speech career in one easy swoop

United Airlines and how to kill your brand with bad customer service in three easy steps


United Airlines and how to kill your brand with bad customer service in three easy steps  We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps

10 telltale signs that you are stressed out and a few way to bust stress


10 telltale signs that you are stressed out and a few way to bust stress  Stress leads to all sorts of health problems and if at all possible we should avoid getting into stressful situations. Sometimes it is a little difficult to distinguish if and how much stress you are experiencing. I have a short… Read More 10 telltale signs that you are stressed out and a few way to bust stress