When you are a customer and you have an issue with a vendor you would like to hear what will be done about your problem, not what will not happen. Most likely you are already upset because there is a problem with what you bought. Then you probably endured the telephone and voice mail jungles. … Read More Do not tell them what you cannot do
In business most of us would think that the worst case scenario is when you open for business and do not get enough customers. While that can be a huge problem, with a well-executed concept and your “why” in place the diametrically opposite thing can happen to you: The worst case scenario is when you… Read More The worst case scenario is sometimes not what you think
To begin with, there are few if any things that are guaranteed in life and business. Having a brilliant idea for a product or service is not one of them. Financial success comes from creating a revenue stream. I have seen many a good idea that was presented to me or to our company for… Read More Will a great or crazy idea guarantee financial success?
You pick up the phone, call the customer service hot line and anything after someone or something picking up the line at the other end goes downhill from there. Sound familiar? It should. Even though we live in one of the most service oriented countries experiencing truly great customer service is the exception more so… Read More Service is king! Well, why are we staring at a service desert?
Ralf Weiser - Culture Builder 