Policy is poison


One of the most deadly phrases muttered in business is “sorry, but this is our policy”.  This word should be banned from using in any customer interaction.  How would you like hearing that nothing will be done because of some protection mechanism that organizations come up with summed up under the term policy? It does… Read More Policy is poison

Being Don Quichote, or how sometimes it is just better to look for other windmills


Sometimes life can feel like you have taking over Don Quichote’s life and you are not getting anywhere quickly.  There is a time when to look for other windmills to fight (Click to tweet this).  Do you also sometimes feel like you are expending too much effort on something but you want for it to succeed… Read More Being Don Quichote, or how sometimes it is just better to look for other windmills