Anyone in the working environment who needs to interact with other people will encounter criticism one time or another. This gets more frequent the moment you need to deal with customers. Boy, can they let it rip at times, huh? Letting your feelings respond for you and push back by taking this personal will only… Read More It’s what you do – not who you are
When you are a customer and you have an issue with a vendor you would like to hear what will be done about your problem, not what will not happen. Most likely you are already upset because there is a problem with what you bought. Then you probably endured the telephone and voice mail jungles. … Read More Do not tell them what you cannot do
You pick up the phone, call the customer service hot line and anything after someone or something picking up the line at the other end goes downhill from there. Sound familiar? It should. Even though we live in one of the most service oriented countries experiencing truly great customer service is the exception more so… Read More Service is king! Well, why are we staring at a service desert?
Ralf Weiser - Culture Builder 