How bad customer service is killing the product repair business We are supposed to live in customer service heaven. When something breaks on household items, cars, electronics, etc it should not be difficult getting that repaired, right? Well, it appears that this industry’s general direction is more than troublesome in that unwanted, unneeded, and sometimes… Read More How bad customer service is killing the product repair business
It is a bad practice following best practices and best methods Photo credit: Pablo by Buffer.com Who doesn’t know a little about the beaten path? Following best methods or best practices is generally portrayed as something good. It is highly desirable for folks to follow them because they render better results, or so they say.… Read More It is a bad practice following best practices and best method
9 sure fire way to providing bad customer service You pick up the phone, call the customer service hot line and anything after someone or something picking up the line at the other end goes downhill from there. Sound familiar? It should. Even though we live in one of the most service oriented countries experiencing… Read More 9 sure fire way to providing bad customer service
How time and money should be leveraged Everything we do seems to revolve around it. Time is money. Our lives provide us with the time to earn money. Then we can start living, but primarily we live to work. Should it not be the other way around? It all sounds wrong. The shocking truth is… Read More How time and money should be leveraged
Ralf Weiser - Culture Builder 