1 easy step away going from hug to hope While in Manhattan NYC today we made a quick stop at the Starbucks near Union Square and one of the baristas took my breath away. She saw my daughter and I waiting in line for our food and drinks and I gave us a big smile.… Read More 1 easy step away going from hug to hope
Do you ever wonder if you do enough volunteering? Photo credit: Ralf Weiser Volunteering at its best makes everyone better off – especially if you do not expect anything back in return. It makes a positive difference for others, it makes you feel great, and it helps build a better and greater sense of community.… Read More Do you ever wonder if you do enough volunteering?
Acknowledging that you have an issue is a great start to getting better Most problems have a simple solution – if we just spend a little time researching on our own. We are getting lazier and lazier, and yes, I am not the exception. Technology seems to have made that effect even worse. Rather than… Read More Acknowledging that you have an issue is a great start to getting better
United Airlines and how to kill your brand with bad customer service in three easy steps We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps
Ralf Weiser - Culture Builder 