Have you ever pondered how we – and especially politicians – like to polarize our views? Well, the other day I pondered what the opposite of Love is. Hate sprang to mind, but it did not feel right. That is not it. It is indifference. Think about this in your romantic and also work related… Read More The polar opposite of Love is not Hatred
To begin with, there are few if any things that are guaranteed in life and business. Having a brilliant idea for a product or service is not one of them. Financial success comes from creating a revenue stream. I have seen many a good idea that was presented to me or to our company for… Read More Will a great or crazy idea guarantee financial success?
You pick up the phone, call the customer service hot line and anything after someone or something picking up the line at the other end goes downhill from there. Sound familiar? It should. Even though we live in one of the most service oriented countries experiencing truly great customer service is the exception more so… Read More Service is king! Well, why are we staring at a service desert?
One thing that I keep communicating at work is that our real product is TRUST – not some machines or services that leave our facility every day. Whatever the finished product is, customers expect great quality, pricing, delivery and service as a given. How else can you differentiate yourself then? It is your organization and… Read More What is your product or service that you are really selling? Trust
Ralf Weiser - Culture Builder 