Learn what you need to deliver if you want to grow your company One thing that I keep communicating at work is that our real product is TRUST – not some machines or services that leave our facility every day. Whatever the finished product is, customers expect great quality, pricing, delivery and service as a… Read More Learn what you need to deliver if you want to grow your company
How to deal with really angry and nasty people Photo credit: Pablo by Buffer When people get under your skin because they really loathe you and what you do, the best you can do here is to close your eyes, take a deep breath, say a prayer, and whole heartedly forgive them. They hate this… Read More How to deal with really angry and nasty people
Three good reasons to take a trip When you run on empty, take a trip or take some time off even if you do not feel like doing anything. Sounds counterintuitive but it is true. Nothing is more invigorating and inspiring as taking some time off and taking a road trip. If your company is… Read More Three good reasons to take a trip
How bad customer service is killing the product repair business We are supposed to live in customer service heaven. When something breaks on household items, cars, electronics, etc it should not be difficult getting that repaired, right? Well, it appears that this industry’s general direction is more than troublesome in that unwanted, unneeded, and sometimes… Read More How bad customer service is killing the product repair business
Ralf Weiser - Culture Builder 