Social media in business-to-business settings – Time suck or value added activity?


Consumer products and services have taken to the social media like a duck to water.  Business-to-consumer makes a lot of sense as cause and effect lie so close and there is a lot instant gratification for either side.  For the B2B world and especially capital equipment world this is rarely true.  Yet, if you plan,… Read More Social media in business-to-business settings – Time suck or value added activity?

What is your product or service that you are really selling? Trust


One thing that I keep communicating at work is that our real product is TRUST – not some machines or services that leave our facility every day.  Whatever the finished product is, customers expect great quality, pricing, delivery and service as a given.  How else can you differentiate yourself then?  It is your organization and… Read More What is your product or service that you are really selling? Trust