How to kill your brand with bad customer service We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way. Who has for instance not seen the… Read More How to kill your brand with bad customer service
What you can learn about leadership from conductors When I was young(er) I really did not get the point what an orchestra conductor’s job really was supposed to be. Sure the hairdos and wild gestures were very impressive, but how did all of that transpose into leadership and much less into the beautiful music? After… Read More What you can learn about leadership from conductors
Where did the true business mentors go? A fabulous two days have gone by at work in which a business leader taught around 20 industry professionals about his life time work and experience. What a wonderful experience. It was not until a colleague pointed out to me that I realized true independent business experts and… Read More Where did the true business mentors go?
Gossip – is there anything worse than that? Any time that we do not have the courage to say how we feel about people we all lose. Worse yet is when we talk about it with others but the people whom it involves are not there. That’s gossip. Though it may feel great while you… Read More Gossip – is there anything worse than that?
Ralf Weiser - Culture Builder 