Category: customer service

12 ways to boost your company’s success – learn hard learned lessons from other business leaders


Learn from a few hard lessons earned from fellow entrepreneurs If you are business leader or entrepreneur, or aspire becoming one, you are most likely busy putting together business plans, trying to figure out how to make your balance sheet work out, making sure you can make payroll even though cash flow is an issue,… Read More 12 ways to boost your company’s success – learn hard learned lessons from other business leaders

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How bad customer service is killing the product repair business


How bad customer service is killing the product repair business  We are supposed to live in customer service heaven. When something breaks on household items, cars, electronics, etc it should not be difficult getting that repaired, right? Well, it appears that this industry’s general direction is more than troublesome in that unwanted, unneeded, and sometimes… Read More How bad customer service is killing the product repair business

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United Airlines and how to kill your brand with bad customer service in three easy steps


United Airlines and how to kill your brand with bad customer service in three easy steps  We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps

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Why choosing curiosity on the road is a good thing – part II Berlin


Why choosing curiosity on the road is a good thing – part II Berlin  Photo credit: Kathryn Weiser There is a good reason why franchise restaurants and hotels work so well. Any established brand suggests you get a predictable service and/ or product. That is usually true no matter where you travel. Our hasty lifestyle… Read More Why choosing curiosity on the road is a good thing – part II Berlin

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