How about recycling “thinking outside the box”?


How about recycling “thinking outside the box”?  I do not know about you, but I am tired of hearing the term “think outside the box”. It is supposed to encourage abandoning old-fashioned and railroad track straight thinking. Instead the recipient of the tag line is encouraged using creativity in order to find new ways. Problem… Read More How about recycling “thinking outside the box”?

United Airlines and how to kill your brand with bad customer service in three easy steps


United Airlines and how to kill your brand with bad customer service in three easy steps  We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps