3 tips for how not to tick new potential customers off There are still some sales folks around who will explosion vomit their solutions all over their potential customers followed by asking all but immediately for more business. You are exposed to this at networking events, connection requests on LinkedIn, casual meetings, etc. Sales people… Read More 3 tips for how not to tick new potential customers off
Getting away from micro managers – learn about the antidote Photo credit: Pablo by Buffer There are five key elements to trust: They are sincerity, authenticity, competence, reliability and timely communication. Micro-management is very much at the opposite spectrum of these attributes. Micro managers have the hardest time with especially authenticity and sincerity. But trust… Read More Getting away from micro managers – learn about the antidote
1 easy step away going from hug to hope While in Manhattan NYC today we made a quick stop at the Starbucks near Union Square and one of the baristas took my breath away. She saw my daughter and I waiting in line for our food and drinks and I gave us a big smile.… Read More 1 easy step away going from hug to hope
United Airlines and how to kill your brand with bad customer service in three easy steps We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way.… Read More United Airlines and how to kill your brand with bad customer service in three easy steps
Ralf Weiser - Culture Builder 