Remember the Garth Brooks song about thanking God for unanswered prayers? Well, that is not much different from not sending e-mails that you wrote in anger, love, or any other significant emotional state. Some mails are just better never sent, because they tend to work like a concrete trampoline. (Click to tweet this) There is… Read More Sometimes the best e-mails are those that you have not sent
A lot of people have asked me in the past how I can seemingly always stay positive and be so darn enthusiastic. It is really a simple and straight forward challenge: Do you choose seeing the positives of any given situation, or do you whine and complain and see nothing but issues? It is a… Read More Enthusiasm is a mere matter of choice
What other people think of you is none of your business (Click to tweet this) The premise of this is really simple: If you get to wrapped up in what others think of you and how they react to what you write about, how you decide something, what you look like, etc, you may lose… Read More What other people think of you is none of your business
One of the most deadly phrases muttered in business is “sorry, but this is our policy”. This word should be banned from using in any customer interaction. How would you like hearing that nothing will be done because of some protection mechanism that organizations come up with summed up under the term policy? It does… Read More Policy is poison
Ralf Weiser - Culture Builder 